CLOTHING

How do I know what size to order?
Each product page has links to sizing charts. Refer to these charts and any special instructions given per product.

Will you notify me when you release a new design or restock a current design?
Of course. Subscribe to the TheONE Newsletter, follow us on twitter, or keep tabs on our blog. We post updates about our products as well as occasional sales and specials.

SHIPPING

How long does it take for shirts to arrive?
Standard shipping for in-stock items in Canada takes 5-10 business days. For items that are made-to-order such as our classic sweaters delivery takes approximately 2-3 weeks. International orders usually take 3-5 weeks to arrive depending on the destination and customs processing.

What shipping method do you use?
Standard shipping for orders in Canada are shipped via Canadapost express post. International orders are shipped via UPS International Mail.

How much does shipping cost?
It depends on your country and the size of your order. The easiest way to determine your shipping cost is to add the items to your cart, select your country, and press the “update total” button. *Please note: Orders shipped outside of Canada are subject to regular customs duties and fees levied by the destination country.

Do you ship internationally?
Yes, we ship to almost every country around the world.
*Please note: Orders shipped outside of Canada are subject to regular customs duties and fees levied by the destination country.

STORE

How secure is this store?
This store uses PayPal for payments, and PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).

What forms of payment do you accept?
We gladly accept major credit cards such as Visa, MasterCard, American Express, and Discover or direct payments, all through PayPal.

Do I need a PayPal account to purchase from this store?
No, you are not required to have a PayPal account to purchase from this store. Although if you already have a PayPal account you may use it.

What is your return policy?
Our goal is 100% customer satisfaction. If you are not completely satisfied with your purchase you may return the merchandise for a full refund or exchange within 15 days of receiving the product. Please include a copy of the packing slip that was sent with your original purchase. Additional shipping fees will apply. If a product is defective, it may be exchanged for a new item that will be shipped to you at no additional charge. If you have further questions please contact us directly at les@theoneclothing.com.

Returns should be mailed to:
Returns at The One Clothing Company
1109-11 Brunel Crt
Toronto ON
M5V 3Y3